Privacy Policy

Website analytics and reading preferences

On nelliewriter.com, Google Analytics loads only after you accept analytics. With that permission, it measures page visits, reading and audio interactions, and clicks from the website to Nellie. These reports help us improve the website and choose useful blog topics. We do not send article search text, account details, book prompts, or URL query parameters in our custom analytics events.

You can reject analytics or change your choice using Analytics preferences in the website footer. Rejecting analytics stops our analytics event collection and removes Google Analytics cookies set for this website. Google Signals and advertising personalization are disabled.

We store your analytics choice and reading theme in your browser. Audio playback position is saved locally only if you select Remember position. These preferences are not sent to our editorial models. Our editorial service uses aggregated website and search performance reports to improve articles.

What information do we collect?

Personal information you disclose to us

We collect personal information that you voluntarily provide to us when you register on the App, express an interest in obtaining information about us or our products and services, when you participate in activities on the App or otherwise when you contact us.

The personal information that we collect depends on the context of your interactions with us and the App, the choices you make and the products and features you use. The personal information we collect may include the following.

• Personal information provided by you. We collect names; email addresses; usernames; age; weight; gender; body type; and other similar information.
• Payment data. We may collect data necessary to process your payment if you make purchases, such as your payment instrument number (such as a credit card number), and the security code associated with your payment instrument. All payment data is stored by the Google Play Store, under their own privacy notice.
• Social media login data. We may provide you with the option to register with us using your existing social media account details, like your Facebook, Twitter or other social media account. If you choose to register in this way, we will collect the information described in the section called "How do we handle your social logins" below.

All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.

Information automatically collected

Some information, such as your browser and device characteristics, is collected automatically when you visit our App. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our App and other technical information. This information is primarily needed to maintain the security and operation of our App, and for our internal analytics and reporting purposes.

• Log and usage data. Log and usage data is service-related, diagnostic, usage, and performance information our servers automatically collect when you access or use our App and which we record in log files. Depending on how you interact with us, this log data may include your IP address, device information, browser type and settings and information about your activity in the App (such as the date and time stamps associated with your usage, pages and files viewed, searches and other actions you take such as which features you use), device event information (such as system activity, error reports, sometimes called "crash dumps", and hardware settings).

Information collected through our App

If you use our App, we also collect the following information.

• Mobile device access. We may request access or permission to certain features from your mobile device, including your mobile device’s social media accounts, reminders, storage, and other features. If you wish to change our access or permissions, you may do so in your device’s settings.
• Push notifications. We may request to send you push notifications regarding your account or certain features of the App. If you wish to opt out from receiving these types of communications, you may turn them off in your device’s settings.

This information is primarily needed to maintain the security and operation of our App, for troubleshooting and for our internal analytics and reporting purposes.

How do we use your information?

We process your information for purposes based on legitimate business interests, the fulfillment of our contract with you, compliance with our legal obligations, and/or your consent.

We use personal information collected via our App for a variety of business purposes described below. We process your personal information for these purposes in reliance on our legitimate business interests, to enter into or perform a contract with you, with your consent, and/or for compliance with our legal obligations.

• To fulfill and manage your orders. We may use your information to fulfill and manage your orders, payments, returns, and exchanges made through the App.
• To deliver and facilitate the application’s functionality to the user. We may use your information to provide you with the required application functionality.
• To respond to user inquiries and offer support to users. We may use your information to respond to your inquiries and solve any potential issues you might have with the use of our Services.
• To optionally send you marketing and promotional communications. We and/or our third-party marketing partners may use the email address you sign up with for our marketing purposes, if this is in accordance with your selected marketing preferences. You can opt out of our marketing emails at any time.

Will your information be shared with anyone?

We only share information with your consent, to comply with laws, to provide you with services, to protect your rights, or to fulfill business obligations. We may process or share your data that we hold based on the following legal basis.

• Consent: we may process your data if you have given us specific consent to use your personal information for a specific purpose.
• Legitimate interests: we may process your data when it is reasonably necessary to achieve our legitimate business interests.
• Performance of a contract: where we have entered into a contract with you, we may process your personal information to fulfill the terms of our contract.
• Legal obligations: we may disclose your information where we are legally required to do so to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process, such as in response to a court order or a subpoena, including in response to public authorities to meet national security or law enforcement requirements.
• Vital interests: we may disclose your information where we believe it is necessary to investigate, prevent, or act regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person and illegal activities, or as evidence in litigation in which we are involved.

More specifically, we may need to process your data or share your personal information in the following situations.

• Business transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
• Vendors, consultants, and other third-party service providers. We may share your data with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf and require access to such information to do that work. Examples include payment processing, data analysis, email delivery, hosting services, customer service and marketing efforts. We may allow selected third parties to use tracking technology on the App, which will enable them to collect data on our behalf about how you interact with our App over time. Unless described in this notice, we do not share, sell, rent or trade any of your information with third parties for their promotional purposes. We have contracts in place with our data processors, which are designed to help safeguard your personal information. This means that they cannot do anything with your personal information unless we have instructed them to do it, and they will not share your personal information with any organization apart from us.

Who will your information be shared with?

We only share and disclose your information with the following third parties. We have categorized each party so that you may easily understand the purpose of our data collection and processing practices. If we have processed your data based on your consent, and you wish to revoke your consent, please contact us using the contact details provided below.

• Allow users to connect to their third-party accounts: Google account and Facebook account.
• Cloud computing services: Google Cloud Platform.
• Functionality and infrastructure optimization: Cloud Firestore.
• User account registration and authentication: Google Sign-In and Facebook Login.
• Web and mobile analytics: Google Analytics for Firebase and Google Analytics.

AI-powered content generation and third-party AI services

Nellie uses third-party artificial intelligence (AI) services to generate stories, books, comics, and other content. When you use our generation features, we share certain information with these providers so they can create and improve the content you request.

What data we share

• Story prompts and descriptions: the text you enter to describe the story or content you want.
• Writing preferences: your chosen style (for example fantasy, mystery), type (for example novel, comic), and tone.
• Author name: the name you choose to appear as the author.
• Custom tone instructions: any additional instructions you provide for how the content should be written.
• Account identifier: a unique user ID used for authentication and usage tracking, not your name or email.

Who receives this data

• OpenAI: used for text generation, content moderation, and image generation.
• Google (Gemini): used for text generation and image analysis.
• Anthropic (Claude): used for text generation.
• Replicate: used for image generation, including models such as ByteDance Seedream.

These providers process your data on our behalf to generate content and to help ensure it meets our safety and quality standards.

How we collect this data

We collect this information when you enter a prompt or description and tap "Generate", choose style, type, or other generation options, add a custom author name or tone, or use any feature that creates AI-generated content.

How this data is used

• Generate stories, books, comics, and other content based on your prompts and preferences.
• Moderate content for safety and policy compliance.
• Improve the quality and relevance of generated content.
• Support authentication and usage tracking for your account.

Third-party data protection

Our AI providers are required to handle your data in line with applicable data protection laws and industry standards. Each provider has its own privacy policy and data processing practices. We select providers that offer appropriate safeguards for the data we share with them.

Your choices

You can choose not to use our AI generation features. If you do not generate content, we do not share your prompts or preferences with these AI providers. You can also manage or delete your account and associated data through the app settings.

How do we handle your social logins?

Our App offers you the ability to register and login using your third-party social media account details, like your Facebook or Twitter logins. Where you choose to do this, we will receive certain profile information about you from your social media provider. The profile information we receive may vary depending on the social media provider concerned, but will often include your name, email address, friends list, profile picture as well as other information you choose to make public on such a social media platform.

We will use the information we receive only for the purposes that are described in this privacy notice or that are otherwise made clear to you on the relevant App. Please note that we do not control, and are not responsible for, other uses of your personal information by your third-party social media provider. We recommend that you review their privacy notice to understand how they collect, use and share your personal information, and how you can set your privacy preferences on their sites and apps.

How long do we keep your information?

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). No purpose in this notice will require us to keep your personal information for longer than the period of time in which users have an account with us.

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information, or, if this is not possible (for example because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

How do we keep your information safe?

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security, and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our App is at your own risk. You should only access the App within a secure environment.

Data protection mechanisms for sensitive data

At Buzzle LLC, we recognize the importance of protecting sensitive personal data. This section outlines the measures and mechanisms we have implemented to ensure the highest level of data protection and privacy.

• Data encryption: all sensitive data is encrypted both in transit and at rest. We only work with providers that use industry-standard encryption protocols to protect data from unauthorized access.
• Access controls: we enforce strict access controls to ensure that only authorized personnel have access to sensitive data. This includes multi-factor authentication, role-based access, and regular audits of access logs.
• Regular security audits and compliance checks: we conduct regular security audits and compliance checks. This helps us identify and rectify any potential vulnerabilities in our data protection mechanisms.
• Data minimization and retention policies: we adhere to data minimization principles, ensuring that only necessary data is collected. We also have clear data retention policies in place, dictating how long data is stored and when it is securely deleted.
• Anonymization and pseudonymization: wherever possible, we use data anonymization and pseudonymization techniques to further protect the identity and privacy of our users.
• User control and transparency: we provide our users with clear and easy-to-use tools to control their personal data, including options to access, correct, or delete their information.

We are committed to continuously improving our data protection mechanisms and staying up to date with the latest security standards and regulations.

What are your privacy rights?

In some regions, such as the European Economic Area, you have rights that allow you greater access to and control over your personal information. You may review, change, or terminate your account at any time.

In some regions (like the European Economic Area), you have certain rights under applicable data protection laws. These may include the right (i) to request access and obtain a copy of your personal information, (ii) to request rectification or erasure, (iii) to restrict the processing of your personal information, and (iv) if applicable, to data portability. In certain circumstances, you may also have the right to object to the processing of your personal information. To make such a request, please use the contact details provided below. We will consider and act upon any request in accordance with applicable data protection laws.

If we are relying on your consent to process your personal information, you are entitled to withdraw your consent at any time. Please note however that this will not affect the lawfulness of the processing before its withdrawal, nor will it affect the processing of your personal information conducted in reliance on lawful processing grounds apart from consent.

EEA: if you are a resident in the European Economic Area and you believe we are unlawfully processing your personal information, you have the right to complain to your local data protection supervisory authority. Switzerland: if you are a resident in Switzerland, the contact details for the data protection authorities are available on the Federal Data Protection and Information Commissioner website.

If you have questions or comments about your privacy rights, you may email us at support@buzzleco.com.

Account information

If you would at any time like to review or change the information in your account or terminate your account, you can log in to your account settings and update your user account.

Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, we may retain some information in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our Terms of Use and/or comply with applicable legal requirements.

Opting out of email marketing: you can unsubscribe from our marketing email list at any time by clicking on the unsubscribe link in the emails that we send or by contacting us using the details provided below. You will then be removed from the marketing email list, however we may still communicate with you, for example to send you service-related emails that are necessary for the administration and use of your account, to respond to service requests, or for other non-marketing purposes. To otherwise opt out, you may access your account settings and update your preferences.

Controls for do-not-track features

Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track ("DNT") feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage, no uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this privacy notice.

Do California residents have specific privacy rights?

Yes, if you are a resident of California, you are granted specific rights regarding access to your personal information.

California Civil Code Section 1798.83, also known as the "Shine The Light" law, permits our users who are California residents to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with which we shared personal information in the immediately preceding calendar year. If you are a California resident that would like to make such a request, please submit your request in writing to us using the contact information provided below.

If you are under 18 years of age, reside in California, and have a registered account with the App, you are entitled to request removal of unwanted data that you publicly post on the App. To request removal of such data, please contact us using the contact information provided below, and include the email address associated with your account and a statement that you reside in California. We will make sure the data is not publicly displayed on the App, but please be aware that the data may not be completely or comprehensively removed from all our systems, for example backups.

CCPA privacy notice

The California Code of Regulations defines a "resident" as (1) every individual who is in the State of California for other than a temporary or transitory purpose and (2) every individual who is domiciled in the State of California who is outside the State of California for a temporary or transitory purpose. All other individuals are defined as "non-residents". If this definition of "resident" applies to you, we must adhere to certain rights and obligations regarding your personal information.

What categories of personal information do we collect?

Of the categories defined by the CCPA, we have collected the following in the past twelve (12) months.

• Category B, personal information categories listed in the California Customer Records statute (name, contact information, education, employment, employment history and financial information): collected.
• Categories A, C, D, E, F, G, H, I, J and K, covering identifiers, protected classification characteristics, commercial information, biometric information, internet or other similar network activity, geolocation data, audio, electronic, visual, thermal, olfactory or similar information, professional or employment-related information, education information, and inferences drawn from other personal information: not collected.

We may also collect other personal information outside these categories in instances where you interact with us in person, online, or by phone or mail in the context of receiving help through our customer support channels, participation in customer surveys or contests, and facilitation in the delivery of our Services and to respond to your inquiries.

How do we use and share your personal information?

More information about our data collection and sharing practices can be found in this privacy notice. You may contact us by email at support@buzzleco.com, or by referring to the contact details at the bottom of this document. If you are using an authorized agent to exercise your right to opt out, we may deny a request if the authorized agent does not submit proof that they have been validly authorized to act on your behalf.

Will your information be shared with anyone else?

We may disclose your personal information to our service providers pursuant to a written contract between us and each service provider. Each service provider is a for-profit entity that processes the information on our behalf. We may use your personal information for our own business purposes, such as for undertaking internal research for technological development and demonstration. This is not considered to be "selling" of your personal data.

Buzzle LLC has disclosed the following categories of personal information to third parties for a business or commercial purpose in the preceding twelve (12) months: Category B, personal information as defined in the California Customer Records law, such as your name, contact information, education, employment, employment history and financial information. The categories of third parties to whom we disclose personal information for a business or commercial purpose can be found under "Who will your information be shared with?".

Your rights regarding your personal data

• Right to request deletion of the data. You can ask for the deletion of your personal information. If you ask us to delete your personal information, we will respect your request and delete your personal information, subject to certain exceptions provided by law, such as the exercise by another consumer of his or her right to free speech, our compliance requirements resulting from a legal obligation or any processing that may be required to protect against illegal activities.
• Right to be informed. Depending on the circumstances, you have a right to know whether we collect and use your personal information, the categories of personal information that we collect, the purposes for which the collected personal information is used, whether we sell your personal information to third parties, the categories of personal information that we sold or disclosed for a business purpose, the categories of third parties to whom the personal information was sold or disclosed for a business purpose, and the business or commercial purpose for collecting or selling personal information. In accordance with applicable law, we are not obligated to provide or delete consumer information that is de-identified in response to a consumer request or to re-identify individual data to verify a consumer request.
• Right to non-discrimination for the exercise of a consumer’s privacy rights. We will not discriminate against you if you exercise your privacy rights.
• Verification process. Upon receiving your request, we will need to verify your identity to determine you are the same person about whom we have the information in our system. These verification efforts require us to ask you to provide information so that we can match it with information you have previously provided us. We will only use personal information provided in your request to verify your identity or authority to make the request, and we will delete such additionally provided information as soon as we finish verifying you.

Other privacy rights

• You may object to the processing of your personal data.
• You may request correction of your personal data if it is incorrect or no longer relevant, or ask to restrict the processing of the data.
• You can designate an authorized agent to make a request under the CCPA on your behalf. We may deny a request from an authorized agent that does not submit proof that they have been validly authorized to act on your behalf in accordance with the CCPA.
• You may request to opt out from future selling of your personal information to third parties. Upon receiving a request to opt out, we will act upon the request as soon as feasibly possible, but no later than 15 days from the date of the request submission.

To exercise these rights, you can contact us by email at support@buzzleco.com, or by referring to the contact details at the bottom of this document. If you have a complaint about how we handle your data, we would like to hear from you.

Do we make updates to this notice?

Yes, we will update this notice as necessary to stay compliant with relevant laws. We may update this privacy notice from time to time. The updated version will be indicated by an updated "Revised" date, and the updated version will be effective as soon as it is accessible. If we make material changes to this privacy notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy notice frequently to be informed of how we are protecting your information.

How can you contact us about this notice?

If you have questions or comments about this notice, you may email us at support@buzzleco.com.

How can you review, update, or delete the data we collect from you?

Based on the applicable laws of your country, you may have the right to request access to the personal information we collect from you, change that information, or delete it in some circumstances. To request to review, update, or delete your personal information, please email us at support@buzzleco.com. We will respond to your request within 30 days.